Privacy policy

1. Personal Information We Collect

We may collect the following categories of personal information, depending on how you use our Services and where you live:

  • Contact Information: name, email address, phone number, billing and shipping address

  • Order & Payment Information: order history, items viewed or purchased, transaction details, payment confirmation (payment data is handled by secure processors such as Shopify Payments or PayPal)

  • Account Information (if applicable): login credentials, preferences

  • Device & Usage Information: IP address, browser type, operating system, pages viewed, and cookies

  • Customer Support: messages or inquiries you send to us

  • Inferences: such as purchase preferences or interests based on browsing behavior

2. How We Collect Information

We collect your information from the following sources:

  • Directly from you: when you place an order, sign up for emails, or contact us

  • Automatically: via cookies and similar technologies

  • From our service providers: including Shopify, for store functionality, payments, and analytics

  • From third parties: such as marketing platforms or social media integrations

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment & Account Management: to process transactions, deliver products, handle returns, and manage your account

  • Customer Support: to respond to inquiries and resolve issues

  • Personalization: to tailor your shopping experience, such as showing you relevant products

  • Marketing & Advertising: to send you promotions (where legally permitted) and show relevant ads on other platforms

  • Security & Fraud Prevention: to detect and prevent unauthorized activity

  • Legal Compliance: to comply with applicable laws and regulations or respond to lawful requests

4. How We Share Your Information

We may share your personal information with:

  • Shopify, which hosts our store and processes personal data to provide and improve services.

  • Service Providers, including payment processors, email marketing tools (e.g., Klaviyo), customer service providers, and logistics partners

  • Marketing & Advertising Partners, for example through Shopify’s advertising integrations. You can opt out here: https://privacy.shopify.com/en

  • Legal Authorities, as required to comply with the law

  • Corporate Transactions, such as a merger, sale, or reorganization

  • With your consent, or when you choose to interact with social media widgets or integrations

5. Shopify’s Role

Our online store is hosted by Shopify. In some cases, Shopify acts as an independent data controller and may use your personal information for its own purposes (e.g., to improve its platform). You can read Shopify’s privacy policy here:
🔗 https://www.shopify.com/legal/privacy

If you are located in the EU, UK, or California, you can exercise privacy rights with Shopify directly via:
🔗 https://privacy.shopify.com/

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand site usage. You may manage your cookie preferences via your browser settings or any banner tool provided on our site.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Delete your data

  • Correct inaccuracies

  • Opt out of targeted advertising or data sharing

  • Port your data to another service

  • Withdraw consent where processing is based on consent

  • Object or restrict processing in some cases

You can exercise your rights by contacting us at hello@elegantpiecesjapan.com. We may verify your identity before fulfilling your request.

For EU/EEA residents, you also have the right to lodge a complaint with your local data protection authority.
List of authorities: https://edpb.europa.eu/about-edpb/board/members_en

8. Global Privacy Control & Do Not Track

If your browser sends a Global Privacy Control (GPC) signal, we will honor it as a valid opt-out request for that device and browser session. Aside from GPC, we do not currently recognize other "Do Not Track" signals.

9. Children's Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect or sell personal data from children under 16 years old.

10. International Transfers

We may store or process your personal data outside your country of residence (e.g., in the U.S.). For EEA/UK transfers, we rely on mechanisms such as the EU Standard Contractual Clauses.

11. Data Security & Retention

While we implement reasonable safeguards, no system is completely secure. Please avoid sending sensitive information via unencrypted channels.

We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date. Significant changes will be communicated via email or a prominent notice.

13. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us:

📧 Email: hello@elegantpiecesjapan.com
🏠 Address:
Park Homes Ogikubo The Residence #103
Ogikubo, Suginami-ku, Tokyo 167-0051, Japan

Elegant Pieces Japan is the data controller of your personal information.